Electrolux Professional Crisis Management Support During COVID-19

Overview

International SOS provided ongoing crisis management support to Electrolux Professional, a leading provider of food service, beverage and laundry solutions, during the COVID-19 pandemic.

Service: Consulting
Location: Stockholm, Sweden

Problem

When Electrolux Group split in the early months of the COVID-19 pandemic into two listed companies, "Electrolux" for household appliances and "Electrolux Professional" for professional appliances, our client needed our support to reassure their investors and to manage the crisis seamlessly to demonstrate calm, confidence, and expertise.

Solution

We worked with our client’s crisis team throughout the pandemic to implement an array of programmes, including crisis management, to protect their employees and fulfil their duty of care responsibilities. They required ongoing support with the high volume of workload that their small crisis team had to manage. Maintaining a safe and healthy environment for their workforce was a top priority, and our experts were on hand to help them achieve this by providing health and safety standards, along with various best practices and actions to follow. 

Our client had manufacturing plants abroad in China and Thailand and requested support throughout the pandemic on questions such as whether to bring their international assignees back to their home countries and the processes involved, and when they could return to work. They were able to utilise our intelligence tools and sources, such as our Tracker, to gather crucial information which gave their crisis team a head start in managing the pandemic effectively, as well as enabling them to monitor updates on a daily basis which helped Electrolux Professional make better decisions faster.

Impact

"It was hugely rewarding to work with International SOS, as we could get information so much earlier than if we had to find and develop it ourselves. As we are just a team of two managing risk and security, having International SOS there as trusted partner was a real game-changer." - Athina Pehrman, Group Risk Manager, Electrolux Professional, Stockholm

The impact was very positive as we were able to give Electrolux Professional a head start in managing the pandemic effectively from their side, and allowed them to focus on their work which resulted in higher efficiency and productivity.