Helping an organisation to quickly assess if their people were affected by the 2021 US capitol attack

Overview

Our client used Tracker to quickly identify any employees in the vicinity of the attacks. And checked to see if they were safe.

Service: Tracker (Workforce Resilience)
Location: Washington D.C., United States

Problem

Our client has offices in Washington D.C. and also has people regularly travelling to and around the city. During the US Capitol Attack, the organisation wanted to quickly assess if any of their employees were nearby or affected.

Solution

Our client had provided their domestic employees and business travellers with access to the International SOS App. Considering the severity of the incident, our security team issued a Special Advisory alert which triggered an automatic crisis management process: When the attack happened, all employees registered in Tracker were checked in automatically and received an automatic communication in order to check if they are safe. 

Secondly, the system emailed our client contacts with a link to our live assessment of who was there and if they had already marked themselves as 'safe'. Logging into their secure Tracker tool, they were able to follow live as more employees marked themselves as safe. From here, they used the tool to communicate further advice and information directly to their people.

Impact

The organisation felt confident in the robustness of their emergency protocols and processes and had a clear method to report to their senior leadership and overall workforce about how they take the care of their people very seriously.