Emotional Support

Access to a Mental Health Professional Counsellor for Emotional Support

When exposed to a layered threat environment, your people may be exposed to unexpected situations. Distance from loved ones, new environments, or a minor medical condition could trigger stress and anxiety. Our emotional support services assist your workforce in dealing with any psychological issues while at home or away for business, and for which short-term counselling is appropriate.

All clinical calls begin with an assessment, which determines the appropriate intervention. The assessment covers the presenting issue, support systems, coping strategies, background information, and a risk assessment. The outcome is a plan that covers the short-term focus including goals agreed upon with the participant. The therapy concentrates on helping individuals identify the skills, strengths, and resources that are already present and moves them towards a solution.

• Seamless integration between health, security and Workplace Options emotional support services (no need to make any additional calls)
• Unlimited manager/HR telephone consultations
• Support services available 24/7, every day of the year
• Up to five counselling sessions per incident
• Counselling method tailored to a mobile workforce: phone, videocall or face-to-face
• Support in over 60 languages

How it helps

The need to provide psychological support to your people is an integral part of our Workforce Resilience service. It provides the following benefits to your people:

Peace of Mind
In times of stress or anxiety, your workforce needs professional emotional support often at short notice and in their native language. Timely support can make the difference between controlling a situation and an event spiralling out of control. Easy access to services through a single point of contact help your people make the right decisions at a critical time.

Wellbeing - Wherever, Whenever
Our short term counselling support services assist your people with the psychological issues, wherever, whenever. Your workforce will have their health, safety and emotional needs addressed by a single incident manager, in a holistic way via a single assistance number.